Delete your account

In the app

1. Open the Capital Ally app and sign in.
2. Go to Profile, then Account settings.
3. Tap Delete account, read what happens, and confirm.

Your account is deleted right away.

Without the app

Email [email protected] from any address with the subject "Delete my account" and the mobile number you signed up with. We confirm the request is yours, then delete the account within 30 days and tell you when it's done.

What is deleted

• Any membership on the account is canceled right away, and you won't be charged again.
• Your name and phone number, your business's name, DBA and address, and your Social Security number and EIN.
• If you connected a business bank account, it is disconnected, and your bank statements and the bank details we kept are deleted.
• Documents you uploaded.

What is kept

• The records the law or our accounts require: your consent to be contacted with the phone number it covers, the other agreements you accepted in the app, your membership and payment history, and your business profile without its name. These are kept for as long as the law requires, typically up to five years.
• If you connected a bank or started a membership, Stripe, our payment processor, keeps its own record under its privacy policy.
• If your application was already sent to a lending partner, that partner keeps its copy under its own policies. Contact us to ask about it.

See our Privacy Policy for more on what we collect and how long we keep it.